Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase, and we are happy to accommodate returns based on the following conditions:

1. Return Window

• Returns are accepted within 30 days from the date of delivery.
• After 30 days, we unfortunately cannot accept returns or issue refunds.
• Request has to be done by email at: info@dirt-care.com

2. Return Shipping

• The customer is responsible for all return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value. We cannot guarantee receipt of returned items without tracking.

• Ship to: Dirt-Care Products /  2751 Bd Talbot, #207, Stoneham, QC G3C 1K2

3. Restocking Fee

• A 15% restocking fee will apply to all returned items.
• This fee is charged to cover the cost of inspecting, repackaging, and restocking returned products.

4. Pre-Booking Orders

• Pre-booking orders (items ordered in advance, including those that have been discounted) cannot be returned.
• We encourage you to confirm your order details before completing a pre-booking purchase, as these sales are final.

5. Return Conditions

• All items must be returned in original, unused condition, with original packaging and tags intact.
• Products that show signs of damage, wear, or use will not be accepted for return.

6. Credit

• Once we receive and inspect your return, we will process the credit to your account minus the restocking fee and any shipping charges.
  

7. Exceptions

• For damaged or defective items, please contact us within 7 days of receipt for assistance in obtaining a replacement or refund.
• We reserve the right to refuse returns that do not meet the above criteria.